Enterprise security, risk, and compliance teams researching incident and risk management software frequently encounter Resolver, a Toronto-founded “Risk Intelligence” platform now owned by Kroll, the global risk and investigations firm. Before going further, it’s worth setting expectations: Resolver is a broad enterprise risk, security, and compliance platform, not a dedicated workplace safety or environmental EHS tool, though its incident management module does genuinely extend to workplace health and injury reporting alongside its heavier focus on corporate security and investigations.

This Resolver review breaks down what the platform actually does, how its pricing works, and where it genuinely fits — and doesn’t — for organizations researching EHS and broader enterprise risk software. It’s based on Resolver’s official website, its public acquisition history, and verified user reviews on G2, Capterra, and GetApp. Because software pricing and features change, always confirm current details directly with Resolver before making a purchasing decision.

Key Takeaways

• Resolver is an enterprise Risk Intelligence Platform spanning risk & audit, compliance, security & investigations, and brand/trust & safety, owned by Kroll since a March 2022 acquisition.
• Its incident management module genuinely covers workplace health and injury reporting and site/equipment inspections, but its center of gravity is corporate security, fraud, and investigations rather than dedicated EHS program management.
• Pricing is not published and is consistently described by reviewers as costly, particularly for small or startup organizations.
• Reviewers praise ease of use, customization, and customer support, but consistently flag complex initial setup, a real learning curve, and requests for wider integration options.
• It’s best suited to enterprise security, risk, audit, and compliance teams wanting incident, investigation, and risk data unified in one platform, rather than organizations whose primary need is dedicated workplace safety or environmental compliance management.

What Is Resolver?

Resolver is a cloud-based Risk Intelligence Platform organized around four solution areas: Risk & Audit (enterprise risk management, internal audit, internal controls, third-party risk, business continuity, IT risk), Compliance (regulatory compliance, IT compliance, whistleblowing and case management), Enterprise Security & Investigations (incident management, investigations, security risk management, command center functionality), and Brand/Trust & Safety (social listening, online risk monitoring, reputation protection). The platform’s core value proposition is connecting risk, incident, and compliance data that’s often scattered across disconnected systems into one contextualized view.

For organizations specifically researching EHS software, Resolver’s relevance comes primarily through its Incident Management module, which does support reporting and tracking workplace health and injury incidents, along with site, vehicle, and equipment inspection tracking. However, this sits within a platform whose broader emphasis, reflected in its product suite and marketing, is corporate security, fraud and loss prevention, investigations, and general enterprise risk and compliance rather than dedicated occupational safety, chemical management, or environmental compliance.

Resolver Company Overview

Resolver was founded in 2000 in Toronto, Canada, and grew over two decades into an enterprise risk intelligence platform serving industries including financial services, healthcare, education, utilities, retail, and pharma. The company was backed by private equity firm Klass Capital before being acquired by Kroll, the New York-headquartered risk, governance, and growth advisory firm (formerly Duff & Phelps, rebranded Kroll in 2022), in March 2022. Terms were not disclosed publicly for the Resolver deal itself.

Following the acquisition, Resolver CEO Will Anderson joined Kroll’s digital services leadership team and remains CEO of Resolver as a Kroll business. In 2024, Resolver further expanded by integrating Crisp, a company with 18+ years of experience in reputation and online-harm risk intelligence, under the Resolver brand. Resolver reports serving more than 1,000 global organizations, including named customers like Citi, Air Canada, Walmart, Johnson & Johnson, and Starbucks, with roughly 700 employees across offices in Canada, the US, UK, India, and New Zealand. In June 2026, Resolver was named a SPARK Leader in Governance, Risk and Compliance Platforms and IT Risk Management for Q1 2026.

Quick Verdict: Is Resolver Worth Considering?

Resolver is worth shortlisting if your organization needs a unified platform connecting corporate security, investigations, fraud/loss prevention, internal audit, and general enterprise risk and compliance data, with genuine incident management capability that can extend to workplace health and injury reporting as one part of a broader security and risk picture. Reviewers consistently praise its intuitive interface, customizability, and customer support.

It’s a weaker fit if your primary, singular need is dedicated EHS program management: safety inspections, chemical management, environmental compliance tracking, and OSHA-specific recordkeeping aren’t Resolver’s focus. Pricing is also not published and is consistently described as costly, particularly for smaller organizations, and reviewers note real implementation complexity for full deployments.

Key Features of Resolver

Digital Inspections and Checklists

Resolver supports tracking inspections for worksites, vehicles, and equipment to maintain compliance with industry standards, a genuinely EHS-adjacent capability confirmed in independent feature tracking. This sits within the platform’s broader risk and incident data model rather than as a dedicated, template-rich inspection tool comparable to mobile-first EHS inspection apps.

Audits and Observations

Internal Audit is one of Resolver’s core Risk & Audit suite capabilities, supporting audit planning, execution, and scoring within the same system used for broader enterprise risk data. Reviewers describe the audit process as robust once configured, with the ability to secure audits and analyze scores, though this is oriented toward internal/financial and operational audit more than dedicated safety or environmental compliance audits.

Incident Reporting

Incident Management is a genuine strength and one of Resolver’s most reviewed capabilities, explicitly supporting the reporting and updating of incidents related to workplace health or injuries occurring on a job or en route to a job site. The platform also supports root-cause tracking, location and trend charting, and AI-assisted “Intelligent Triage” that tags and prioritizes incidents for faster remediation.

Corrective Actions

Resolver supports managing corrective actions from identification through remediation within the same platform used for incident and risk data, helping ensure issues don’t fall through the cracks. Reviewers specifically praise automated workflows, alerts, and approvals that reduce manual tracking effort and keep accountability clear across teams.

Risk Assessment

Risk assessment and enterprise risk management are core Resolver strengths, with a centralized risk register supporting multiple hierarchies, financial impact and probability tracking, and mapping of controls to regulations, frameworks, incidents, and risks. This is general enterprise risk management (financial, operational, reputational, third-party) rather than occupational health and safety risk assessment specifically, though the framework could be configured to include EHS risk categories.

Training and Team Communication

Resolver does not offer a dedicated Learning Management System or training course library. Its focus is on risk, incident, and compliance data management rather than workforce training delivery, so organizations needing EHS training and certification tracking will need a separate, complementary platform.

Asset and Issue Management

Resolver includes location-based asset planning and tracking, letting organizations create an asset inventory, track actual and perceived values, and identify critical assets requiring protection. This capability is framed primarily around security and loss-prevention use cases (protecting critical assets from theft or damage) rather than equipment maintenance or calibration management as found in dedicated EHS or CMMS platforms.

Reporting and Analytics

Resolver provides configurable, drag-and-drop dashboards and detailed reporting that translate risk and incident data into quantifiable business metrics. The company states its platform can elevate reporting efficiency by up to 95% and reduce unreported events by 30%, and reviewers consistently value the real-time visibility and analytics for helping leadership understand risk exposure, though some note reporting features could still be improved.

Mobile App Capabilities

Resolver’s cloud-based platform is supported on desktop, tablet, and mobile devices, letting field and security teams access incident reporting and risk data while away from a desk. Detailed, dedicated mobile-first functionality is less central to Resolver’s positioning than it is for platforms built specifically around frontline field inspections.

Integrations

Resolver integrates with systems including Jira, Microsoft Azure, Okta, ServiceNow, Slack, Workato, Workday HCM, and Zendesk Suite, spanning workflow, identity, support, and reporting tools. Despite this list, integration breadth is a specific, recurring criticism in independent reviews, with one aggregated review source noting that all reviewers who commented on this aspect wanted wider and better integration options.

Resolver Ease of Use

Ease of use is one of Resolver’s most consistently praised attributes, with reviewers describing an intuitive interface, real-time tracking, and effective team collaboration that replaces spreadsheets and disconnected point tools. Aggregated review data shows a majority of users rating the platform’s UI and customizability positively.

At the same time, complexity is a genuine, frequently repeated theme: reviewers describe the initial setup as complex and time-consuming, requiring significant effort to fully utilize the platform’s capabilities, and note that mastering workflow customization and reporting configuration takes real time. This is consistent with a platform offering this much configurable breadth across four distinct solution areas.

Resolver Implementation and Onboarding

Resolver offers ready-made, narrower-scope products (such as a focused Risk Management or Controls & Compliance package) that the company states can get organizations started in as quickly as 30 days. Full, multi-module enterprise deployments take considerably longer, and reviewers consistently and specifically cite lengthy, time-consuming implementation as a drawback, with one aggregated source noting that all reviewers who commented on this aspect described it as time-intensive.

Given this, organizations should scope their initial Resolver deployment carefully, potentially starting with a single solution area (like incident management) before expanding into the platform’s broader risk, compliance, and investigations capabilities.

Resolver Customer Support

Customer support receives strong marks in aggregated review data, with a large majority of reviewers describing it as friendly and useful, including praise for incident management skills specifically and the availability of AI chatbot support alongside human assistance. Reviewers describe support as responsive in resolving issues in real time.

Fewer specific criticisms of support itself appear in reviews relative to setup complexity, suggesting that once organizations are past initial implementation, ongoing support experience is generally solid. As with any platform, confirm current support-tier specifics for your account and region directly with Resolver.

Resolver Pricing

Resolver does not publish pricing. The platform uses a “contact sales” model typical of enterprise risk and security software, and reviewers consistently note this makes preliminary budget assessment difficult without engaging in a sales conversation.

A few things worth understanding before you request a quote:

• No published pricing calculator exists. You’ll need to engage Resolver’s sales team directly, and multiple reviewers specifically flag the lack of transparent pricing as a drawback for budget planning.
• Consider starting with a narrower, ready-made product. Given the platform’s breadth, scoping an initial deployment to one solution area (like incident management) may reduce both cost and implementation complexity.
• Small businesses should evaluate fit carefully. At least one small business reviewer specifically questioned whether Resolver’s enterprise-level focus and lack of transparent pricing made it practical for their scale.
• Budget for implementation time. Given consistent reviewer feedback about lengthy setup, factor professional services time into your total cost of ownership planning.

Resolver Pros and Cons

Who Should Use Resolver?

Resolver tends to be the strongest fit for:

• Enterprise security, risk, audit, and compliance teams wanting unified incident and risk data
• Organizations needing corporate security, investigations, and loss-prevention capability alongside compliance tracking
• Companies wanting workplace incident/injury reporting integrated with broader enterprise risk and security data
• Large, multi-site organizations with dedicated risk management or compliance functions
• Businesses needing brand and online reputation risk monitoring alongside traditional enterprise risk

Who Should Consider Alternatives?

A different platform may be a better starting point for:

• Organizations whose primary, singular need is dedicated EHS program management, not general enterprise risk
• Teams needing safety inspection template libraries, chemical management, or OSHA-specific recordkeeping
• Small businesses without dedicated risk management or compliance staff
• Buyers wanting transparent, published, self-serve pricing without an extended sales process
• Organizations wanting the fastest possible implementation without a broader enterprise risk platform commitment

Buyer’s Checklist: Questions to Ask Before You Commit

• [ ] Is your core need dedicated EHS management, or broader enterprise risk/security/compliance that happens to include workplace incidents?
• [ ] Which of Resolver’s four solution areas (Risk & Audit, Compliance, Security & Investigations, Trust & Safety) does your organization actually need?
• [ ] Would starting with a narrower, ready-made product reduce your implementation time and initial cost?
• [ ] What does realistic total pricing look like for your organization’s size, given reviewer feedback on cost?
• [ ] Do the platform’s current integrations cover your specific enterprise systems, or will you need custom work?
• [ ] If dedicated EHS functionality is also needed, what complementary platform will you pair with Resolver?

Resolver vs. Other EHS Software

Resolver competes primarily as an enterprise risk intelligence and security platform, overlapping with EHS software mainly through its incident management and inspection tracking capabilities rather than as a dedicated EHS suite. The table below summarizes how it compares with commonly evaluated alternatives.

Resolver’s core advantage is genuinely unifying corporate security, investigations, and enterprise risk data with incident management that extends to workplace health reporting, backed by Kroll’s global risk expertise. Its fundamental trade-off for EHS-focused buyers is that dedicated safety, chemical, and environmental management capability isn’t its focus, unlike platforms such as Enablon or Sphera that combine genuine EHS depth with broader GRC.

If you’re building a shortlist and EHS is your primary need, it’s worth pairing this review with more targeted research: a look at Wolters Kluwer Enablon or Sphera for platforms combining genuine EHS and GRC depth, a broader roundup of the best enterprise risk software if security and investigations are a bigger priority, and a general EHS software buyer’s guide covering common mistakes to avoid when selecting EHS software.

Best Resolver Alternatives

MetricStream competes directly with Resolver for general enterprise GRC and integrated risk management use cases.

Wolters Kluwer Enablon is the better choice if you need genuine EHS depth combined with operational risk and GRC capability in one platform.

Sphera similarly combines real EHS&S functionality with broader ESG and risk management for asset-intensive industries.

Diligent is worth considering if board-level governance reporting is a bigger priority than security and investigations.

EHS Insight is the right choice if your actual, primary need is dedicated, affordable EHS program management rather than enterprise security and risk intelligence.

Final Verdict

Resolver earns a strong reputation as an enterprise Risk Intelligence Platform, genuinely unifying corporate security, investigations, internal audit, and compliance data, with incident management capability that extends meaningfully into workplace health and injury reporting. Backed by Kroll’s global risk expertise, it’s a credible choice for security, risk, and compliance teams wanting this breadth in one connected system.

For buyers specifically searching for EHS software, though, Resolver is a partial fit at best: it captures workplace incidents and site inspections as one piece of a much larger security and enterprise risk puzzle, without the dedicated safety training, chemical management, or environmental compliance tools found in EHS-first platforms. Unpublished, reportedly costly pricing and real implementation complexity are also worth factoring into your evaluation.

If your organization needs unified enterprise security, investigations, and risk intelligence with genuine incident-reporting capability, Resolver deserves serious consideration. If your primary, specific need is dedicated EHS program management, start your evaluation with Wolters Kluwer Enablon, Sphera, or EHS Insight instead.

Frequently Asked Questions

What is Resolver used for?

Resolver is used for enterprise risk intelligence, spanning risk and audit management, regulatory compliance, corporate security and investigations, and brand/online reputation protection. Organizations use it to unify incident data, including workplace health and injury reports, with broader enterprise risk, fraud, and compliance information in one system, replacing disconnected spreadsheets and point tools across security, audit, and risk management teams.

Is Resolver an EHS software platform?

Not primarily. Resolver is an enterprise risk intelligence and security platform whose Incident Management module genuinely supports workplace health and injury reporting and site/equipment inspection tracking, giving it real but partial EHS relevance. Its broader focus, reflected in its product suite, is corporate security, investigations, fraud prevention, and general enterprise risk and compliance rather than dedicated safety training, chemical management, or environmental compliance tracking.

How much does Resolver cost?

Resolver does not publish pricing. The company uses a “contact sales” model, and reviewers consistently describe costs as high, particularly for small or startup organizations. Pricing depends on which of Resolver’s four solution areas (Risk & Audit, Compliance, Security & Investigations, Trust & Safety) you select, and whether you start with a narrower, ready-made product or a broader enterprise deployment. Request a direct quote to understand actual costs for your organization.

Is Resolver good for small businesses?

Generally, no. Resolver is built and priced for mid-size to large enterprises with dedicated risk, security, audit, or compliance functions, and at least one small business reviewer specifically questioned its practical fit and value given the lack of transparent pricing and implementation complexity. Small businesses, especially those without dedicated risk management staff, will typically find better value in a more affordable, purpose-built alternative.

What are the best Resolver alternatives?

If you need genuine EHS capability, look at Wolters Kluwer Enablon or Sphera, both of which combine real EHS depth with broader GRC and risk management. If your need is general enterprise GRC similar to Resolver, MetricStream and Diligent are commonly evaluated alternatives, with Diligent leaning more toward board governance. If dedicated, affordable EHS program management is your actual priority, EHS Insight is worth a direct look instead.